Michael Phan, Product Design Specialist
Huntington Beach, United States, 7143168757, [email protected], https://www.linkedin.com/in/7143168757/
Summary
Dynamic UI/UX Designer with a Bachelor’s degree in Interaction and Game Design and over 2 years of experience in product design and user interaction. Proficient in developing wireframes, high-fidelity prototypes, and leading design projects, including a Beta-ready chatbot. Successfully collaborated with stakeholders to enhance user experience and consistently delivered creative solutions that meet user needs. Eager to contribute unique design insights and a passion for user-centered design to elevate future projects.
https://linktr.ee/michaelcongphan
https://www.linkedin.com/in/7143168757/
https://bit.ly/m/michaelcongphan
[email protected]
Work Experience
Digital UI/UX Designer
Freelancer • Huntington Beach, CA
September 2017 to Present
- Conducted user research, including interviews and usability testing, to identify pain points and opportunities for improvement in the user experience
- Created wireframes, prototypes, and interactive mockups using industry-standard design tools such as Figma or Adobe XD
- Optimized website navigation through effective use of menus, breadcrumbs, search functionality, etc
- Contributed to the creation of personas, customer journey maps, and other UX artifacts to guide decision-making throughout the design process
- Developed UX guidelines and documentation to ensure design consistency throughout the organization
- Implemented a design system that improved consistency and efficiency across multiple products
Seasonal Style Guide
Indochino • Newport Beach, CA
November 2025 to Present
- Provided exceptional customer service by assisting customers in finding the perfect clothing items and accessories
- Built strong relationships with customers, resulting in a high rate of repeat business and positive word-of-mouth referrals
- Stayed up-to-date with current fashion trends, enabling me to provide valuable styling advice to customers
- Maintained a high level of professionalism at all times while representing the company's brand
Office Technician
County of Orange Social Services Agency • Santa Ana, CA
November 2023 to May 2024
- Performed data entry tasks with a high level of accuracy and attention to detail
- Collaborated with team members on special projects such as event planning or process improvement initiatives
- Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitor
Starbucks Barista
Macy's • Costa Mesa, CA
March 2023 to March 2024
- Sold and crafted Starbucks standard drinks by providing exceptional service.
- Used M.A.G.I.C. (Meet, Ask, Give, Inspire, Celebrate) and product knowledge throughout the store.
- Educated and served beverages and food products.
Food and Beverage Specialty Beverage Cashier
The Walt Disney Company • Anaheim, CA
October 2021 to December 2022
- Inspired and elevated amazing moments, to create happiness, smiles, and magic with each and every cup one drink at a time.
- Customized hand-crafted beverages for an inclusive and enhanced guest experience.
- Presented specialty menus and Interacted with guests included answering questions, provided directions, event information, and other services to help create a magical experience.
Product Design Specialist
ZINVEST FINANCIAL SERVICE LLC • Anaheim, CA
February 2021 to February 2022
- Collaborated on product strategy with Marketing Director
for B2C online products.
- Coordinated with Design Team (3 members) to develop
wireframes and high-fidelity prototypes
- Design lead for a Beta-ready chatbot with workflows and
goals using Chatfuel
Q2 Tesla Advisor
Tesla • Costa Mesa, CA
June 2020 to June 2020
- Educated new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level.
- Engaged walk-in guests, personally and with the goal of opening the conversation and ensuring they feel welcomed.
- Effectively presented and sold and support the delivery and installation of the entire Tesla eco-system.
Tesla Advisor (Temporary Assignment) FremontHub
Tesla • Fremont, CA
March 2020 to March 2020
- Educated new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level.
- Engaged walk-in guests, personally and with the goal of opening the conversation and ensuring they feel welcomed.
- Effectively presented and sold and support the delivery and installation of the entire Tesla eco-system.
Tesla Advisor (Seasonal)
Tesla • Fremont, CA
December 2019 to December 2019
- Educated new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level.
- Engaged walk-in guests, personally and with the goal of opening the conversation and ensuring they feel welcomed.
- Effectively presented and sold and support the delivery and installation of the entire Tesla eco-system.